HighPoint Medical Inc.

Our Mission

Your Practice – Our Passion!


Our Strategic Vision

We aim to engage with savvy colleagues that have the gifts and abilities to address people’s core needs. With the acumen of our combined leadership, the rigorous focus on excellence and our instinctive desire to create empowered relationships, we are a dominant leader in information and technology as it applies to the culture of medical practice management. Our clientele can rest assured that our motives are focused on ethics and value as we facilitate and empower them in growing their practice.

Our Team

Providers often ask..."What makes HighPoint Medical different...what sets HighPoint apart from other medical practice management companies?" The best word to describe the difference...Ownership! Ownership that every member of our team takes very personal when we connect with our individual clients in the operations of their practice. Every practice we engage with is assigned a specific person that oversees the particulars of that account. Our philosophy is one of individual care for our clients. Our success is based on the viewpoint "when you do well...we do well". This creates a healthy balance of teamwork between our staff and yours.

HighPoint Medical has recruited a team with an incredible track record of success in areas such as Practice Management, Billing & Collections, Accounts Receivable, IT Support & Hosting, and Electronic Medical Records. Many of the leadership at HighPoint Medical have been working together in practice management for what is now approaching 10 years. With over 130 years of combined staff experience in the medical field, every member of the HighPoint team has embedded in them the desire to provide our clients with superior customer service. This customer service centers around our training which has resulted in markedly increased profits, better working relationships, and higher retention for our providers. As a professional service company, we experience the constant luxury of having full time professionals onsite to troubleshoot and solve our clients concerns. These onsite professionals include Certified Coders, Certified IT Personnel, Bookkeepers, Professional Account Reps, Client Relations Experts, and a CPA.

As you read the short memoirs with each picture you will find six traits that describe every person. These attributes are words that were chosen by the entire HighPoint team to describe their co-workers. Enjoy getting to know the HighPoint group below...we look forward to the opportunity of meeting you someday in person.

Heather Kelpin
Jayna Craner
Stephanie Tirri
Carolyn Haynes
Brandy Schmeling
K. Aaron Arnold

LaVona Marchant
Kayron Rhuman
Sheena Kerfoot
Cheri Brandini
Lori Slehofer
Hal McConnel

Destry Earling
Shawna Biggerstaff
Skip and Melissa Meyer
Mickey & Verdene Meyer

 

Heather Kelpin - Client Liaison

 

Positive, Ambitious, Accommodating, Cheerful, Helpful & Enthusiastic.
Heather is attending North Idaho College (NIC) in pursuit of her nursing degree. She is in constant contact with local HighPoint clients as she completes daily courier runs. In the office she plays an essential client role as she scans and files important medical documents, and routes incoming correspondence and inquiries. In her off time she enjoys kayaking, camping and hiking.

 

Jayna Craner - Medical Account Specialist

 

Devoted, Determined, Enthusiastic, Tenacious, Confident & Diligent.
Jayna has been in the medical field for 25 years.  After graduating from the Bryman School for Medical Assistants she attended LaGrande College of Business and took courses in Medical Administration.  In her work experience she has worked both sides of the medical field; as a Medical Trainer for ODS Health Insurance Plans, and currently as a Billing Specialist for Physical Therapy and Surgery groups.  As an outdoor enthusiast she enjoys bicycling, motorcycling and snow skiing.

 

Stephanie Tirri - Medical Account Specialist

 

Sincere, Positive, Organized, Dedicated, Eager & Inquisitive.
Stephanie began her medical career over 6 years ago with a 'Nursing Assistant' course at North Idaho College. She soon discovered she was best suited for the administrative side of the medical field and began working with a small billing service. During this time she gained most of her on the job training and experience.  Today Stephanie has a skill set that includes specialties in the following areas: Family Practice, Chiropractic, Cardiology, Occupational Therapy, Orthopaedic Surgery, Gynecology, Oncology and Radiology. Her hobbies include; spending time with family, shopping and four-wheeling.

 

Carolyn Haynes - Medical Account Specialist

 

Upbeat, Energetic, Kind, Loyal, Generous & Creative.
Carolyn has lived in the Northern Idaho area for 15 years. She attended North Idaho College where she completed coursework focusing on medical coding and terminology. With over 12 years of experience in the medical billing field she has been able to expand her knowledge and become proficient in a multitude of practice specialties. Carolyn enjoys the challenges that present themselves on a daily basis as well as keeping current on new and upcoming technology.  Outside of work she enjoys spending time outdoors while snowmobiling, boating and traveling with family and friends.

 

Brandy Schmeling - Patient Account Specialist

 

Equitable, Confident, Consistent, Brave, Spirited & Persistent.
Brandy has worked in the collections field for over 16 years, the past 10 of which have been focused in the medical area.  The team at HighPoint greatly appreciates her skills when it comes to communicating with clients and their patients. HighPoint's provider clients value Brandy's ability to carry forward a great relationship with their patients. In her spare time she focuses on her husband of 14 years, her two daughters, and extended family. Her weekends and evenings are involved with soccer and cheerleading.

 

K. Aaron Arnold - Client Services

 

Equitable, Confident, Consistent, Brave, Spirited & Persistent.
Employed as a medical transcriptionist for one year, in 1990 Aaron began start-up of Preferred Transcription, Inc. The company became a leader in its field, employing more than 20 staff. He has fulfilled many roles in this company, including management, accounting, advertising, technical aspects, as well as training to both employees and clients in new technologies over the years. He has many years of experience in several EMR systems. Aaron is finishing his A.A. in Psych in May of 2012 with dual honors. His endearing goal is to provide clients with the utmost in customer service, listen to their needs, and to help resolve issues. He enjoys time with his family and dogs, collecting coins, golf, trap shooting, and riding motorcycles.

 

LaVona Marchant - Medical Account Specialist

 

Soft Spoken, Kind, Friendly, Dependable, Eager, Professional
LaVona recently graduated from North Idaho College with her Associates of Science in General Studies, as well as her Associates of Applied Science in Medical Billing.  She has over 4 years of experience in the medical field and has completed two medical billing internships with HighPoint Medical.  LaVona’s specialties include: Cardiology, Optometry, Rheumatology, and Vascular  Surgery.  LaVona will be  continuing her education to become a Certified Professional Coder.  Outside of work, LaVona enjoys spending time with her daughter, camping, fishing, playing team softball and volleyball, and is even a licensed ham radio operator.

 

Kayron Rhuman - Medical Account Specialist

 

Dedicated, Enthusiastic, Considerate, Polite, Engaging, Thoughtful
Kayron began her work in the medical field over 25 years ago. Her specific focus over the past 11 years has been in the medical billing arena with specialties to include Ambulance Care, Chiropractic, Family Practice, Physical Therapy, and others. She has also served in numerous administrative roles and in detailed areas of practice management including credentialing, A/R, fee schedule analysis, etc.

Kayron has an active life outside of work with her husband and 3 lovely children. She serves on her local church school board and dedicates her time to local community programs such as 4-H. When Kayron takes time to relax you will find her with a knitting project or growing beautiful fruits and vegetables in her garden. We are proud to have Kayron as part of the HighPoint team.

 

Sheena Kerfoot - EHR Implementation Specialist

 

Instrumental, Capable, Dependable, Supportive, Encouraging & Enthusiastic.
Sheena has close to 10 years experience in the medical field. Her focus has been primarily on the clinical and administrative side. She is a well rounded individual who is as comfortable working directly with patients and physicians as she is assisting with HighPoint's accounting and medical billing departments.  Sheen currently holds an A.A. degree and will graduate with her B.S. in Business Administration in Spring 2011. Spare time will find Sheena going to movies, floating the river, camping and other outdoor activities.

 

Cheri Brandini - Bookkeeper

 

Trustworthy, Perceptive, Friendly, Helpful, Punctual & Witty.
Cheri's talents have centered on the financial side. Whether in banking or the medical field, she has a knack for organizing information. With over 20 years experience, her roles have included medical billing, credentialing, Accounts Payable, Accounts Receivable and Payroll. When Cheri is not working you will find her involved in various home projects, reading a good book, or working with her favorite talent...gardening.

 

Lori Slehofer - Certified Public Accountant

 

Intellectual, Honorable, Genuine, Delightful, Efficient & Meticulous.
Lori holds a B.A. degree in Accounting from Western Washington University in Bellingham, WA. She received her CPA license in 1990. Lori has worked in her field as a staff accountant, accounting supervisor, accounting manager, and controller for over 20 years. She has worked in the medical billing field since 2005 preparing both internal financial statements, and financial statements for clients. She enjoys traveling, hiking, golfing and spending time with family and friends.

 
 

Hal McConnel - IT Support

 

Trustworthy, Generous, Calm, Knowledgeable, Resourceful, Willing.
Hal has worked in the medical community of Northern Idaho for over 12 years. His work has been to facilitate medical providers with their needs in areas such as, Networking, Telecommunications, and PC and IT Consulting. As a team player Hal also has experience in Emergency Medical Services and law-enforcement. Because of his knowledge with a variety of different EMR/EHR software platforms he has been an integral part of the work that HighPoint Medical does in the community. Hal enjoys motorcycle riding, camping, and spending time with his family and close friends.

 

Destry Earling: - V.P. Information Technology

 

Approachable, Crafty, Helpful, Calm, Resourceful & Technical.
Destry has been with HighPoint Medical since inception and has a degree in Computer Engineering.  He has worked with Electronic Medical Records in the Ambulatory Setting, but has experience in many aspects of Healthcare IT.  He is certified to train and implement EMR software systems from multiple vendors.  Destry is currently teaching a course at North Idaho College titled “Electronic Medical Records Adoption for Healthcare Practices”.  He is also working towards a degree in Organizational Sciences and enjoys getting outside to go camping and hiking or riding motorcycles and ATV's.

 

Shawna Biggerstaff - V.P. Operations

 

Proficient, Understanding, Empowering, Motivated, Decisive & Organized.
Shawna was raised in North Idaho and has been in the practice management industry for the past 11 years.  Her experience in the field began with a position in medical billing.  Due to her strong project management abilities and organizational skills, she now primarily focuses on new client startups, software implementations and training.  She works closely with new clients to ensure all needs are met throughout a new practice startup or Practice Management/Electronic Medical Record Implementation.  When not at work Shawna enjoys spending as much time outside as possible with her husband and 8 year old son. 

 

Skip Meyer - President / Melissa Meyer - Events Coordinator

 

Skip Meyer - Optimistic, Passionate, Motivating, Genuine, Courageous & Intelligent.
With over 20 years of experience in business operations and ownership Skip's passion is to create a first class environment for his staff, clients and patients. He carries an intense desire to provide continuous support and knowledge which fosters growth and future leadership for the staff.  Skip holds a B.S.B.A. with an emphasis in Finance and Accounting from Central Washington University. In his free time one will find him spending time with his beloved family. Skip’s hobbies include: motorcycles, hunting, boating and working in his big yard.

Melissa Meyer - Knowledgeable, Creative, Helpful, Kindhearted, Charming & Loyal.
With a strong background in Aesthetics & Cosmetology, Melissa has managed and owned several medical laser clinics. For over 20 years her emphasis has been to maintain and care for her patients and the health of their skin. Melissa creates a first class hospitality environment for HighPoint's staff events as well as tending to the needs of visiting clients. In her spare time she enjoys her family, driving her 40 foot diesel pusher, and raising her energetic Chihuahuas.

 

Mickey & Verdene Meyer - Chairman of the Board

 

Skip's parents bring the value of over 50 years of experience and business savvy to the team at HighPoint Medical. Their success in the business world has come through managing cattle, ranching, and real-estate. Their true passion for people has also led them to serve in church ministry and pastoral leadership for close to 40 years. Verdene or "Deenie", as friends call her, has been in the medical field as a Registered Nurse for most of her working career.

Due to the fact that 'common sense' is one of the least common things in our society, HighPoint needed a board chairman whose business perspective was based on a track record of integrity, honor, success, and wisdom. When choosing someone to preside over and help with major decisions within the company Skip asked this of his father..."Dad, our HighPoint team and I will be very busy working in the trenches. We will be working in the business and will need someone working on the business. Will you direct us and offer viable input from the 40,000 foot view?" Mickey is more than qualified for this role having served on executive level boards and committees for most of his career. HighPoint Medical is honored to have Mickey and Verdene as key leadership within the company.

 
 
 
 

HighPoint Medical, Inc.
693 W Canfield Ave.
Coeur d'Alene, ID 83815
Phone: 866.766.1335
Fax: 208-209-6169

 

 

HighPoint Medical Inc.
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693 W Canfield Ave, Coeur d'Alene, ID 83815
Phone: 866.766.1335 | Fax: 208-209-6169
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